Go outsource yourself
Just a couple of weeks after presenting a Walton's Mountain-esque united front at the interim results presentation, BT Group management has a Pierre Danon-shaped hole in it today. The head of Retail has agreed to join Cap Gemini. This may be something of a relief for BT Group on the broadband front, because previous speculation was that he was mooted as successor to Thierry Breton at FT. However, Cap Gemini is an arch rival to BT in the IT services space, and Mr. Danon's knowledge of the BT playbook may be a very valuable asset.