Wednesday, July 23, 2008

Baaad mutha

It may be "fibre optic" service (disclaimer: I am actually very happy with my Virgin connectivity), but the billing system behind this broadband juggernaut canceled my direct debit payments for no good reason in June. According to the call center operator, this seems to have coincided with a billing system consolidation/migration exercise. The old jokes are always the best...

(UPDATE: I neglected to mention that my friends over at VoiceSage have some slick routines for dealing with these sorts of scenarios, keeping the customer informed and engaged, rather than shocked and annoyed.)

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